Shipping & Returns Policy
Returns & Exchanges
At Beauty by Larana, we do everything we can to describe our products accurately, so there are no surprises when your order arrives. We want you to know exactly what you're buying.
Cancelling an order
We process orders quickly — most are dispatched within 12 hours. If you need to cancel, email us as soon as possible at help@beautybylarana.com.
Please contact us within that window so we can try to stop your order before it leaves. Once an order has been processed we can no longer cancel it — but you can still return it under the rights set out below.
Incorrect address
Please check your delivery address carefully at checkout, and contact us straight away if it needs changing. We can only amend an address before the order has been processed.
We can't be held responsible for incorrect delivery details, or for parcels refused or undeliverable (incomplete or inaccessible addresses). In those cases the parcel may be returned to us, though this isn't guaranteed.
If your order comes back to us, we'll offer you either a refund less the delivery cost, or a re-send — your choice. Re-sends and refunds can only be arranged once the parcel has been received back.
Your right to cancel (14 days)
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving it, for any reason. You then have a further 14 days to send the goods back to us.
To cancel, email help@beautybylarana.com with your order number and we'll send you the return address by reply.
We are responsible for the cost of returning the goods. We recommend a tracked service — we can only refund once the items reach us.
We'll refund you within 14 days of receiving the goods back, using the same payment method you paid with. Returned items must be unused and in their original packaging.
Our 90-day guarantee
Separately from your legal right above, we offer a 90-day money-back guarantee. If your lashes don't look fuller after using SilkLash as directed, contact us within 60 days of delivery and we'll refund you in full — no need to send the bottle back.
Faulty or incorrect items
If your item arrives damaged, faulty or not what you ordered, contact us within 30 days with a photo. We'll arrange a replacement or a full refund, including your return postage, at no cost to you. This is in addition to your rights under the Consumer Rights Act 2015.